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Fitbit connect app12/20/2023 Get Your Fitbit Syncing With Your Smartphone AgainĪ Fitbit that’s not syncing is greatly diminished in its capacities. You can read the full instructions here for each type of Fitbit device. Note: Some Fitbit trackers like the Blaze and Surge models don’t have a factory reset option. Reset the Fitbit tracker via the device settings.Insert a paperclip into a hole on your Fitbit tracker.However, performing a reset varies depending on the Fitbit model you have. Once you reset the device, you can restore the data synced to your online Fitbit account. Resetting will delete all your data and restore the tracker to factory default settings. Check whether it syncs again after the re-pairing process is completed.Īs a last resort, you can try to reset the Fitbit device.Tap on your Fitbit to remove it from the list. Open Bluetooth settings on your iPhone or Android device.If you’ve tried all the steps so far and none of them have helped, try un-pairing your Fitbit and re-pair it again via Bluetooth. Note: Avoid updating your Fitbit at midnight because you may get incorrect steps for the next 24 hours. If you’re unable to update the Fitbit tracker using the Fitbit app, use Fitbit Connect to update it, or vice versa.Make sure you have a reliable internet connection, or the update will fail if the connection suddenly drops.Charge your Fitbit and make sure battery life is at least 50 percent or more.If the Fitbit won’t update, here are a few tips on what to do: Once updated, you’ll get a notification that your Fitbit is already up to date. If an update is available, the Fitbit tracker will update automatically. If prompted, sign in to your Fitbit account.On an iPhone, select Settings > Bluetooth and toggle the switch to turn the feature on.If Bluetooth is disabled, the device won’t connect to your smartphone, but you can quickly turn it on from your device’s settings. Your Fitbit syncs data via Bluetooth to your smartphone. Sign into a different device and try to sync your Fitbit tracker.Įnable Bluetooth on Your iPhone or Android Device.This prevents conflict for the tracker, as the Fitbit tries to connect to multiple devices simultaneously. Sync your Fitbit to one device at a time.Ensure your WiFi and Bluetooth are not enabled simultaneously otherwise, it can prevent your Fitbit from syncing. Check whether your smartphone has a WiFi or cellular data connection.Make sure your Fitbit device software and your smartphone’s software are both up to date.Check whether the Fitbit app is compatible with your device otherwise, it won’t work properly.Restarting won’t delete any of your data except for notifications. There are different steps for restarting different Fitbit models, but generally, it involves placing the Fitbit in the charger and pressing the side button for about 10 seconds until it restarts. Restart your Fitbit to make sure it’s working properly.If the device wasn’t charged, place it on its charger for about 30 minutes before checking if it will sync again. Fitbit trackers usually have long battery life, but it’s easy to forget to charge it every day or so, especially if you leave it in your pocket or bag. Learn how to link devices on the website version of Cronometer.Before moving to the specific troubleshooting steps for your iPhone or Android device, here are a few essential things you can try: If you have synced your account to Apple Health or Google Fit, set your activity level to None to ensure you are not double counting calories burned from your activities. Please note these integrations are only available if you are using our mobile app. Apple Health / Google Fit / Samsung HealthĬronometer also syncs with Samsung Health, Google Fit (Android) and Apple Health (iPhone). Please see the article on device troubleshooting for more information. Find your account information page to ensure that Cronometer is marked as one of your connected apps. your Fitbit account information page at ). If you are unsure that your device linked, please navigate to the login page for your account with your device provider (e.g. If your device only tracks workouts (e.g. If your device tracks general activity as well as workouts, choose None. The chosen app/device will now appear in your Connected Devices list.Īvoid double-counting your activity by navigating to the Energy Settings in the Settings tab and choosing the appropriate activity level. You will then be directed to log into the account associated with your device. Then tap the Link button at the bottom of the screen. Tap the logo for the device you would like to link.Ĭhoose the data you wish to import to Cronometer by using the toggles. The option to link devices can be found in Settings > Integrations > Devices.
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